Privacy Policy

LAST UPDATED: [September 24, 2018]

Yilu Travel Services GmbH wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through Yilu.

Providing you with the best travel care requires that we get to know you, which means we collect information about you. This Privacy Policy describes how we treat personal information on the platforms where it is located including We care about your privacy rights and take our responsibilities regarding your information seriously.

We collect information from and about you.

Contact information.

We might collect your name, email address, phone number and other contact information. We may also collect your geographical location.

We collect information you submit or post.

We collect information when you contact us. This includes information you share with our agents.

We collect Transportation Security Administration (TSA) Secure Flight Program information.

We may collect this information if you submit it to us. This may include your date of birth, gender, passport number and redress number.

We collect demographic information.

We may collect information like your gender, date of birth and age. We may also collect your zip code. We might collect this information when you contact us.

We collect other information.

If you use our platform, we may collect information from and about the browser or device you’re using. We might look at what site you came from, or what site you visit when you leave us. We collect this information using the tools described below. To control those tools, please read the “Choices” section below.

We collect information in different ways.

We collect information from you passively.

We may use tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this platform. We may use third parties to collect personal information this way. Learn more about these tools and how you can control them in the “Choices” section below.

We get information about you from third parties.

Our business partners may give us information about you. For example, we may receive information about you from airline or hotel companies.

We combine information.

For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.

We use information to improve our products and services.

We may use your information to make our platform and products better. We might use your information to customize your experience.

We use information for security purposes.

We may use your information to protect our company, our customers and our platforms.

We use information as otherwise permitted by law or as we may notify you.

We will share information if we think we have to in order to comply with the law or to protect ourselves.

For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it.

We may share information with a successor to all or part of our business.

For example, if part of our business is sold we may include customer information as part of that transaction.

We may share information for other reasons we may describe to you.

You have certain choices about how we use your information.

You can control cookies and tracking tools.

To learn how to manage how we - and our vendors - use cookies and other tracking tools.We use Google Analytics, which uses identifiers for mobile devices (including Android Advertising ID and Advertising Identifier for iOS, cookies, and similar technologies) to collect and analyze information about use of the Services and report on activities and trends. You can learn about Google’s practices by going to

These Platforms are not intended for children.

Our platforms where this Privacy Policy is found are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian.

We use standard security measures.

The Internet is not 100% secure. We cannot promise that your use of our platform will be completely safe. We encourage you to use caution when using the Internet.

We keep personal information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep information as otherwise required by law.

We may store information in Germany.

Our platform is intended for use in Germany. Information we collect may be stored in Germany. We may also store information in other countries. If you live outside of Germany, you understand and agree that we may transfer your information to Germany. This platform is subject to German laws, which may not afford the same level of protection as those in your country.

Feel free to contact us if you have more questions.

Yilu Travel Services GmbH located at Gormannstr. 14, 10119 Berlin, Germany is the company responsible for collection, use and disclosure of your Personal Information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at or:

Yilu Travel Services GmbH
Gormannstr. 14
10119 Berlin

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

We may update this Privacy Policy.

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Policy as required by law. We will also post an updated copy our platform. Please check our platform periodically for updates.